Our standard delivery time is 1-4 business days after actual shipping date, but for international orders, this can take longer. However, some packages can get delayed in the post, and we apologize for this delay, but we are dependent on postal and courier services.
Country laws are variable on some of the products available at Weed World’s online store and can also change on a monthly basis. It is up to our customers to make sure they do not break their own laws, thus Weed World shall not accept responsibility for any items purchased and shipped – should the product currently be restricted within a given country.
Shipping costs and postal rates all depend on the weight, and sometimes the size of your package, the country we have to ship to and the method you choose. Once you checkout in the online store - the products in your basket will be listed and you will also see the costs for shipping that your order has generated.
We recommend that all orders over £25.00 are shipped using Royal Mail Special Delivery or Courier service to ensure that the items are insured incase of loss or damage. If a standard shipping option is chosen then Weed World will not accept any responsibility for lost or damage items.
Delivery time: 5-12 business days, for this method
You can choose from the following payment methods:
What about Security, when I give you my card details?
We understand your concerns about the security of your personal and credit card information on the Web, which is why we guarantee your security 100%.
Please be assured that you are shopping on a secure server that encrypts all of your personal information, including name, address, phone number and credit card number.
Encryption ensures that no one can access or use your personal information.
You will get a full refund if we receive the products in good condition and in the original packaging. And within 30 days of the order being dispatched.
If your package is damaged however, we will replace the order at no additional cost to you. Please contact us, using the email form on the ‘contact us’ page; we endeavour to reply to all emails within 24 hours.
Please read the following before sending an item back to us:
1. Products must be returned factory sealed to receive a refund, or in its original packaging, as if ordered by error – we can at least try and sell the item again.
2. Broken or shattered glass will not have to be returned to us, however we require a High Res photo of the damaged product(s) to be eligible for replacement of your broken product(s)
3. Shipping charges are non-refundable.
4. We will not refund you for the postage cost on your returns, unless you are returning a defective product, or an error was made by us here at Weed World TM.
5. We accept no responsibility for shipments confiscated by customs. Contact your local customs office for further information regarding the product you intend to buy if you are uncertain.
Please see above and Shipping notes.
Your privacy is of the utmost importance to us here at Weed World.
All orders are sent out in plain packaging. There is no outside reference to Weed World whatsoever. Products will be sent via Royal Mail or courier services
1.1 We are committed to safeguarding the privacy of Weed World visitors and customers.
1.2 This policy applies where we are acting as a data controller with respect to the personal data from weedworld.co.uk visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
2.1 In this Section 2 we have set out: (a) the general categories of personal data that we may process; (b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data; (c) the purposes for which we may process personal data; and (d) the legal bases of the processing.
2.2 We may process data about your use of our website weedworld.co.uk and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is for our analytics tracking system. This usage data may be processed for the purposes of analysing the use of weedworld.co.uk and services. The legal basis for this processing is our legitimate interests, namely for monitoring and improving our website and services.
2.3 We may process your account data (“account data"). The account data may include your name and email address. The account data may be processed for the purposes of operating our website, providing our product services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is for our legitimate interests, namely the proper administration of our website weedworld.co.uk and business.
2.4 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website weedworld.co.uk ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a temporary contract between you and us and for taking steps, at your request, to enter into such a contract and our legitimate interests, namely weedworld.co.uk interest in the proper administration of our website and business.
2.5 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters about weedworld.co.uk. The legal basis for this processing is consent via you signing up to our newsletter weedworld.co.uk.
2.6 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject.
2.7 Please do not supply any other person's personal data to us, unless we prompt you to do so.
3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
3.2 Financial transactions relating to our website weedworld.co.uk and services are handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at website link required.
3.3 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA). 5.2 The hosting facilities for our website are situated in London, UK. The European Commission has made an "adequacy decision" with respect to the data protection laws of this country. Appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, will protect transfers.
5.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 We will retain your personal data as follows: (a) personal data category will be retained for a minimum period of 4 years, and for a maximum period of 6 years for financial purposes.
5.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria: (a) the period of retention of personal data will be determined based on the basis of how long the customer buys products and if they wish their data to be removed.
5.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
6.2 We will store all your personal data on secure servers, personal computers and in secure manual record-keeping systems.
6.3 The following personal data will be stored by us in encrypted form: your name, contact information and some cardholder data.
6.4 Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
6.5 You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
6.6 You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).
7.1 We may update this policy from time to time by publishing a new version on our website weedworld.co.uk.
8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
8.2 Your principal rights under data protection law are: (a) the right to access; (b) the right to rectification; (c) the right to erasure; (d) the right to restrict processing; (e) the right to object to processing; (f) the right to data portability; (g) the right to complain to a supervisory authority; and (h) the right to withdraw consent.
8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by visiting weedworld.co.uk when logged into our website.
8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
8.10 To the extent that the legal basis for our processing of your personal data is: (a) consent; or (b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
8.13 You may exercise any of your rights in relation to your personal data by written notice to us.
9.1 Our website includes hyperlinks to, and details of, third party websites.
9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
10.1 Our website weedworld.co.uk and services are targeted at persons over the age of 18.
10.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
10. Updating information
10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
10. Acting as a data processor
10.1 Insofar as we act as a data processor rather than a data controller, this policy shall not apply. Our legal obligations as a data processor are instead set out in the contract between the relevant data controller and us.
11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
11.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
11.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
14.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari);
and (f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
17.2 Blocking all cookies will have a negative impact upon the usability of many websites.
17.3 If you block cookies, you will not be able to use all the features on our website.
19.1 This website is owned WW Enterprises Ltd and operated by weedworld.co.uk
19.2 We are registered in England and Wales.
19.4 You can contact us: (d) by email, using the email address published on our website
20.1 We are registered as a data controller with the UK Information Commissioner's Office.
20.2 Our data protection registration number is ZA349621
21.1 Our data protection officer's contact details are: email@example.com